Please help I can get on the internet from different sites on my computer. I think I have downloaded a few different times also. So I think it may be trying to come up more then once. I get the back page while the thing is stilling coming up. And the program seems to not be running quite right, however I am new at it.
But it was better before could you please help me with some advise. Thank you Debra. I have the original Silhouette Software on my mac. I have now purchased a new Cameo should I delete the software on my mac before installing the new software? If so how? I want to install the silhouette cameo to my new computer. If I de-activate my license key from my old computer to my new computer will I lose all my file designs that I save to my library? These are files that I created and saved them to the silhouette studio library.
I just purchased a Cameo 3. I have registered and downloaded the software as well as purchased files to use. I have Wi-Fi and even connected through a dedicated line. Any suggestions? Lauren Heperi. Hi Connie!
Thank you for the comment and the feedback. We want the blog to be a valuable educational resource for our users to help them use the Silhouette family of machines.
And often times specific problems such as troubleshooting software is better handled on a case-by-case basis. That way, you have someone to talk you through the process. Toggle Menu.
You can then do the following to confirm a basic hardware connection between your Silhouette cutting machine and the computer:. If your cutting machine has established a basic hardware connection with the computer, you will see one of the entries listed below:.
If it displays as either 3, please proceed to Check for Interfering Connections section. If none of the entries above are listed, please proceed to the Assessing Hardware Failure section. This driver allows for proper communication between the Silhouette Cutting machine and the computer. After this update process has been completed, please restart your computer.
After restart, please open Silhouette Studio and check your connection. If the above steps were unsuccessful in resolving the connection issue, or if you were unable to update the driver successfully, please proceed with the steps below to reset the driver connection:. If you are unable to connect, please continue to the Check for Interfering Connections step.
If Testing Software Connection steps are unsuccessful in allowing the device to connect, please proceed to perform following steps:. This will take you to the Devices and Printers dialogue.
We will be exploring the following steps with the printers listed in this dialogue:. If a Software Connection is not established, please proceed to the Assessing Hardware Failure section. If you have reached this step, it is likely that another printer is causing a USB conflict with the Silhouette cutting machine. To resolve this conflict with another connected printer that is directly connected to your computer via USB cable , please power off the Silhouette cutting machine, power on the printer, then power on the Silhouette cutting machine.
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