If you want to try the hit and miss method by just uninstalling an application and then waiting to see if media goes missing again you can. This issue is software related though most likely from something downloaded to the phone. So be thorough if you want it to stop. This goes hand in hand with this issue and it might seem like a drastic step but this is your BEST chance at fixing this issue once and for all. Performing a factory data reset on an Android phone removes all downloaded content except for upgraded software and sets the phone back to its factory settings.
The phone will be like its brand new again, like it was when first pulled out of the box. Just in case the error lies there. If you need help backing up your device for the reset then I recommend that you review How to backup and reset and android phone for help with the process.
After doing the factory data reset make sure that you try the phone WITHOUT downloading or having third party applications on the device. If media is still being lost unexpectedly and erasing from your phone or memory card then try the phone without its memory card, again if your phone has a memory card and if it can function without it. If the Android unit still has data loss then there is not much more that you can do on your end and you should look into the options available when a phone cannot be fixed.
Like I said this issue can be very frustrating and sometimes a hard problem to solve. All my files jpegs, videos, mp3 are deleting automatically. I reset and formatted my sdcard and phone 4 times, but I am still facing the problem. Anyway, the takeaway here is that Google is aware that some cached and offline music is disappearing for no reason if you use the external SD card storage in the app, and that they're looking into fixing it. He's been an Android user since the early days - his first smartphone was a Google Nexus One!
David graduated from the University of California, Davis where he received his bachelor's degree, and also attended the Pepperdine University School of Law.
Google has not replied to a request for comment on this story. Thanks: Michael. Share Share Tweet Email. Related Topics News Applications. David Ruddock Articles Published. Read Next in software. Check out this Android 12L deep dive for all the finer details and tiny tweaks. How to join or leave the WhatsApp multi-device beta.
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AirPods Max are on a very rare, all-time low discount on Amazon right now. Then suddenly one day, when turning my phone on and opening Spotify, I realize I'm logged out. This in and of itself is a problem because I've been randomly logged out in situations when I didn't have access to internet, so I couldn't use the service I've been paying for for ages!
But once I get internet and manage to log in, the same thing always happens - all my downloaded songs are gone and when I check the settings, suddenly the default download location has been changed to internal storage where I don't have any space for songs without my intervention. I'm a premium client, I've updated my app, I've used different SD cards, different networks even used data and I'm not downloading on any other devices.
This issue has been going on since I can remember signing up to Spotify premium and I would like a solution. It's a paid service! If the contents you downloaded for offline listening keep on disappearing from your mobile device you might need to get the latest version of the Spotify app. The best way to do this is by performing a clean more thorough reinstall of the app.
This will let you start afresh with Spotify on any device. Check out this help page in order to find the steps for clean reinstall on the affected device. In case the clean reinstall doesn't do the trick for you, try disabling any power saving or data cleaning settings on your mobile device. Alternatively, you can try authorizing Spotify to run without restrictions despite the mentioned settings being enabled.
Make sure you try this since such features can often prevent the app from operating at full capacity. Whenever my phone loses battery or I turn it off, when I eventually turn it back on Spotify starts before my phone can read my SD card, and therefore, not detecting the SD card which is where I store my downloads as it's too much for the internal storage all my downloads just disappear and Spotify changes the download location to internal instead of SD card.
Is there any way to prevent Spotify from launching before my SD card is read, or from it launching at all when turning on my phone? But first I'd like to say how disappointing it is that this issue has been ongoing since !!!!!! That is a huge failure on your part and it's ridiculous and unexcusable for a company with that many resources. A company that should be able to change the coding of the app to fix this issue that's been haunting users for ages, many switching over to other services, which I can't say I blame them for.
The advice that your support team has been giving on posts always tip toes around the problem. Someone needs to step up and fix the coding. Let ME explain the issue to you, and keep in mind that I'm some random dude who apparently figured it out but whatever team is in charge of fixes seems to be oblivious, or incapable of providing a solution.
When a phone boots up, Spotify launches pretty quickly after the system starts. Now why is that a problem? Because people who stored their downloaded songs in their SD Card will have their songs deleted because Spotify attempts to locate the songs before the SD Card is even identified by the device!
I managed to fix it by downloading some app that prevents startup apps, and adding Spotify to the list. It is simply infuriating that this is an issue that could be fixed easily through coding, what's the need for Spotify to launch so quickly? There might be a few reasons why your downloaded songs might be disappearing.
You can take a look at this page to see the most common ones. CAlbertSM we'll be happy to provide you with some more troubleshooting steps if you give us a bit more info about your issue and what you've tried so far.
We'll need to know your operating system and Spotify versions as well as if this happens when you use a different network to download your songs. See screenshots, at pm with WiFi, everything is downloaded, proceed to turn off WiFi and surprise 3 minutes later song is gone.
Thanks for sending over these details CAlbertSM! We immensely appreciate the hard work and effort you've poured in to troubleshoot this on your end. We are aware that some users do experience this issue and that there are quite a lot of reasons for why this can happen.
However, after a thorough investigation based on the info we have gathered here in the Community as well as our other support channels, the relevant team was not able to confirm that this is an issue which is caused by Spotify, but rather based on how different devices manage their cached data files.
Still, we respect the fact that multiple users are affected by this issue, so we'd like to provide some steps which we hope might help:. Check out the steps on our support page here. I agree with all of this. Spotify has been doing this to me for years now.
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